1. Overview

All plans on our platform are prepaid — you pay once at the time of purchase, and there is no auto-renewing subscription. You are never re-charged automatically.

2. 7-Day Refund Window

You may request a full refund, for any reason, within 7 days of your purchase date — provided you have not completed more than 20% of the purchased course's content.

3. After the Window or Threshold

Once the 7-day window has passed, or you have completed more than 20% of the course content, all sales are final except in the following cases:

• A duplicate or erroneous payment was made.

• A technical failure prevented you from accessing the course and we were unable to resolve it.

• A refund is otherwise required by applicable law.

4. How to Request a Refund

To request a refund, email narendra.swami@zohomail.in with your registered email address and order/transaction details. Refund requests are reviewed manually.

5. Processing Time

Approved refunds are issued to your original payment method via Razorpay, Stripe, or PayPal, typically within 5–10 business days, subject to your bank or payment provider's own processing timelines.

6. Live Classes

Live classes are included as part of a course plan and are not separately refundable on their own.

7. Contact

For any questions about this policy, contact us at narendra.swami@zohomail.in.